www.jarrotsierra.com Disclaimer

Return Policy

Your satisfaction is of the utmost importance to us. If you're not pleased with your purchase, for any reason, we will hastily work to make an exchange, refund the purchase price, or credit your credit card (depending upon your original method of payment).

Should a problem occur due to a defect (not abuse, alteration, normal wear and tear or misuse of a product), you may return the item for a replacement within 14 days. Call for return authorization number and shipping instructions. IN ADDITION to getting a return authorization number, simply ship the item to us in its original condition, along with all original packaging and materials, via insured parcel post or UPS, together with an explanation of the defect to the address shown below. Items returned without authorization will not be accepted! Be sure to include the authorization number on the outside of the packaging. In the event that we authorize the return of a non-defective product, there will be a 10% restocking fee. Shipping & handling charges are non-refundable. Any returns/exchanges after 14 days with authorization must include $7.95 for return shipping.

Note: Due to the personal nature of wraps, suports, insoles, and other non-jewelry items, and for health reasons, there will be no returns or exchanges. All of our products are new -- not customer returns or factory refurbished.

Full, Queen and King size Mattress pads may be returned within 90 days for a full refund of the purchase price (less shipping and handling), to the original manufacturer. No returns can be accepted (other than for manufacturing defects) after the stated return period. A return for exchange should take ten days or less. If you need faster service, please contact Customer Service. All returned items should be shipped to:

Mailing Address:
Jarrot Sierra Magnetic Store, Inc.

1654 Santa Agueda St.

San Juan, PR 00926

On-Line Orders:
www.jarrotsierra.com or www.energiamagnetica.com or www.vidamagnetica.com or www.sierramagnets.com

24 hours a day, 7 days a week.

Information & Service:
1-(800) 761-JSMS (5767) 787-767-5767(JSMS)
(Monday - Friday, 9 a.m. to 5 p.m. Eastern Standard Time)

Fax: (787) 767-6187

E-mail: info@jarrotsierra.com

Fast & Convenient Shipping

All orders can be shipped Priority Mail, UPS, Fed Ex, DHL, and Island Wide Express and should arrive within 3-5 business days.
Orders placed within Puerto Rico are shipped via USPS- Priority Mail, Island Wide Express or if you desire to pick up your merchandise a $5.00 pick up charge will be added, you can call for a pick-up time but we must have your paid order first.
Priority Mail: Minimum $6.95 and $1.30 postal insurance up to $50.00 (2 lbs. or less) which includes postal tracking.
UPS Ground shipping, Fed Ex and DHL: Minimum $7.95 (2 lbs. or less) which includes tracking & insurance up to $100.00.
UPS Next Day Air, Second Day Air & Three Day Select are available at an extra charge.

Shipping & handling charges are non-refundable.

Orders to Alaska, Hawaii, the Virgin Islands and Canada will arrive within 8-14 business days. Mattress pads cannot be shipped by air. The manufacturers offer a Drop Ship opportunity for our customers.

For shipping options and price quotes, please contact us by phone or by e-mail.

Warranty Policy

We warranty that every item you buy will be free from manufacturer's defects. Should a problem occur due to a defect (not abuse, alteration, normal wear and tear or misuse of a product), you may return the item for a replacement within 14 days. Call 1-(800)767-JSMS for return authorization number and shipping instructions. IN ADDITION to getting a return authorization number, send the product, prepaid, together with an explanation of the defect to the address shown below. Items returned without authorization will not be accepted! In the event that we authorize the return of a non-defective product, there will be a 10% restocking fee. Shipping & handling charges are non-refundable. Any returns/exchanges after 14 days with authorization must include $7.95 for return shipping. Note: Due to the personal nature of wraps, supports, insoles, and other non-jewelry items, and for health reasons, there will be no returns or exchanges. All of our products are new -- not customer returns or factory refurbished.